Shipping policy

SHIPPING POLICY

At Luvinae we want your order to arrive quickly, safely, and exactly as expected. Please read our shipping policy carefully before placing your order so you know exactly what to expect.

PROCESSING TIME

All orders are processed within 1–3 business days of being placed. Orders are not processed or shipped on weekends or public holidays.

Once your order has been processed you will receive a shipping confirmation email with your tracking information. Please allow up to 24 hours for your tracking number to update after you receive it.

UNITED STATES SHIPPING

We offer free standard shipping on all US orders — no minimum required.

Standard Shipping (Free)
Estimated delivery: 4–7 business days

Express Shipping ($14.99)
Estimated delivery: 2–3 business days

All US orders are shipped with tracking. You will receive your tracking number via email once your order has been dispatched.

INTERNATIONAL SHIPPING

We ship worldwide. International shipping rates are calculated at checkout based on your location.

Standard International Shipping ($14.99)
Estimated delivery: 2–4 weeks

Express International Shipping ($29.99)
Estimated delivery: 1–2 weeks

Please note that international shipping times are estimates only. Actual delivery times may vary depending on your country, local postal service, and customs processing times.

CUSTOMS, DUTIES & TAXES

Luvinae is not responsible for any customs fees, import duties, or taxes applied to your order by your country's customs authority. These charges are the responsibility of the customer and are not included in our product or shipping prices.

We are not responsible for delays caused by customs processing in your country. If you are unsure about your country's import policies we recommend checking with your local customs office before placing your order.

LOST OR DAMAGED ORDERS

If your order arrives damaged or is lost in transit please contact us at [your email] within 7 days of your expected delivery date. Include your order number and a description of the issue and we will work to resolve it as quickly as possible.

Please note that Luvinae is not responsible for packages marked as delivered by the carrier. If your tracking shows delivered but you have not received your package we recommend checking with neighbors, your local post office, or any secure locations around your property before contacting us.

INCORRECT SHIPPING ADDRESS

Please ensure your shipping address is correct before placing your order. Luvinae is not responsible for orders shipped to an incorrect address provided at checkout.

If you notice an error in your shipping address please contact us immediately at [your email]. We will do our best to update your address before your order is dispatched but we cannot guarantee changes can be made once an order has been processed.

ORDER TRACKING

Once your order has shipped you will receive a confirmation email with your tracking number. You can use this number to track your order directly through the carrier's website.

Please allow up to 24–48 hours for tracking information to update after you receive your shipping confirmation email.

QUESTIONS ABOUT YOUR ORDER?

If you have any questions about your shipment or need assistance with your order please don't hesitate to reach out. We're here to help.

luvinae.support@gmail.com

We aim to respond to all inquiries within 24–48 hours Monday through Friday.