Contact information

We would love to hear from you. Whether you have a question about your order, need help with a product, or just want to say hello — our team is here for you.

CUSTOMER SUPPORT
Email: luvinae.support@gmail.com
Response time: Within 24-48 hours, Monday through Friday

We do our best to respond to every message as quickly as possible. If you reach out over the weekend or on a holiday, we will get back to you on the next business day.

BEFORE YOU REACH OUT
You may find a quick answer in our FAQ page which covers the most common questions about orders, shipping, products, and returns. We recommend checking there first — it could save you some time.

ORDER INQUIRIES
If you are contacting us about an existing order please include the following in your message so we can help you faster:
— Your full name
— Your order number
— A brief description of your question or concern

RETURNS AND REFUNDS
For return or refund requests please review our Refund Policy first, then email us at luvinae.support@gmail.com with your order number and reason for your request. We will respond with next steps within 48 hours.

PRODUCT QUESTIONS
Have a question about one of our products before you buy? We are happy to help. Send us an email and we will give you an honest, straightforward answer.

Thank you for being part of the Luvinae family. Your pet is in great hands.

With love,
The Luvinae Team
luvinae.support@gmail.com